We are seeking to recruit an Event Manager to optimise the use of this wonderful venue and to generate revenue to enable the local community to continue to enjoy the range of activities provided.
The Event Manager will report directly to the Pavilion Manager and will be part of the small management team of the Pavilion.
The Event Manager will have line management responsibility for an events co-ordinator, hourly paid bar/events staff and a team of volunteers.
The hours of work are flexible to meet the needs of customers and the timing of events. This will therefore include weekend and evening hours. The Pavilion is open 7 days a week.
Initially this is a part time role with a minimum of 25 hours per week. The salary is up to £25,000 pro rata.
A detailed role profile is outlined below.
Applications should be sent in confidence to Marta Ghermandi, Pavilion Manager at email@example.com. Your application should include a current CV, a supporting statement showing how you meet the criteria for the role and the names and of 2 referees including current or previous employer.
The closing date for applications is Friday 5th July.
Interviews will take place during week commencing 15th July.
Planning and running a diverse range of events
Marketing and promotion
Excellent customer service
Setting targets and managing budgets
Responsibility for health and safety
IT skills including social media, excel, publishing
Leading and organising others, including 3rd party suppliers
Interest in Arts and Crafts
Line Management experience
Customer feedback and evaluation
Working on own initiative
Innovation and creativity
Role profile – Events Manager
To promote and organise events, exhibitions, room bookings and to contribute to the overall running of the Pavilion.
Identify commercial opportunities for events
Market and promote events for the Pavilion using a range of sources.
Liaise with customers to identify their needs and to ensure customer satisfaction
Organise facilities and manage all event details such as catering, bar, entertainment, equipment, décor, promotional material etc
Proactively handle any arising issues and troubleshoot any emerging problems on the event day.
Ensure compliance with insurance, legal, health and safety obligations
Specify staff requirements and coordinate their activities for events
Liaise with any 3rd party suppliers such as catering, Waterloo Café etc
Propose ideas and seek feedback to improve services and event quality
Raise invoices and follow up payment
Keep budgets and historical data related to commercial activities
Take overall responsibility for the Pavilion in the absence of the Manager and Deputy Manager
Provide excellent customer service and role model this for others
Participate fully as a member of the management team, contributing to the overall success of the Pavilion
Undertake other duties as requested by the Pavilion Manager
Key performance indicators
A comprehensive range of commercial events booked, in line with targets set.
A forward plan produced with financial projections for events.
Evaluation reports produced to demonstrate the profit generated by events versus plan
Smooth running of all commercial events
Establishment of a process to gather customer feedback
Evidence of the production and implementation of recommendations
Risk assessments carried out for events and effective management of risk
Invoices issued within 48 hours of events
Unpaid invoices followed up within 24 hours of deadline given
Establishment of a data base of suppliers to support planned and future events
Smooth running of Pavilion in the absence of the Manager and Deputy Manager, providing updates on issues and actions taken
Demonstrate a proactive response to customers
Contribute to team meetings to share issues and generate improvements.
Communicate to all employees and volunteers about issues/actions/changes within areas of responsibility