We're recruiting a part-time Event Manager

 We are seeking to recruit an Event Manager to optimise the use of this wonderful venue and to generate revenue to enable the local community to continue to enjoy the range of activities provided.

The Event Manager will report directly to the Pavilion Manager and will be part of the small management team of the Pavilion.

 The Event Manager will have line management responsibility for an events co-ordinator, hourly paid bar/events staff and a team of volunteers.

 The hours of work are flexible to meet the needs of customers and the timing of events.  This will therefore include weekend and evening hours.  The Pavilion is open 7 days a week.

 Initially this is a part time role with a minimum of 25 hours per week.  The salary is up to £25,000 pro rata.

 A detailed role profile is outlined below.

 Applications should be sent in confidence to Marta Ghermandi, Pavilion Manager at  marta@penarthpavilion.co.uk. Your application should include a current CV, a supporting statement showing how you meet the criteria for the role and the names and of 2 referees including current or previous employer. 

The closing date for applications is Friday 5th July.

Interviews will take place during week commencing 15th July.

Essential criteria

Evidence of:-

  • Planning and running a diverse range of events

  • Marketing and promotion

  • Excellent customer service

  • Setting targets and managing budgets

  • Responsibility for health and safety

  • IT skills including social media, excel, publishing

  • Leading and organising others, including 3rd party suppliers

  • Negotiating skills

  • Team work

Desirable criteria

Evidence of:-

  • Problem solving

  • Interest in Arts and Crafts

  • Local knowledge

  • Line Management experience

  • Customer feedback and evaluation

  • Working on own initiative

  • Innovation and creativity

Role profile – Events Manager

Job purpose

To promote and organise events, exhibitions, room bookings and to contribute to the overall running of the Pavilion.

Responsibilities

  • Identify commercial opportunities for events

  • Market and promote events for the Pavilion using a range of sources.

  • Liaise with customers to identify their needs and to ensure customer satisfaction

  • Organise facilities and manage all event details such as catering, bar, entertainment, equipment, décor, promotional material etc

  • Proactively handle any arising issues and troubleshoot any emerging problems on the event day.

  • Ensure compliance with insurance, legal, health and safety obligations

  • Specify staff requirements and coordinate their activities for events

  • Liaise with any 3rd party suppliers such as catering, Waterloo Café etc

  • Propose ideas and seek feedback to improve services and event quality

  • Raise invoices and follow up payment

  • Keep budgets and historical data related to commercial activities

  • Take overall responsibility for the Pavilion in the absence of the Manager and Deputy Manager

  • Provide excellent customer service and role model this for others

  • Participate fully as a member of the management team, contributing to the overall success of the Pavilion

  • Undertake other duties as requested by the Pavilion Manager

Key performance indicators

  • A comprehensive range of commercial events booked, in line with targets set.

  • A forward plan produced with financial projections for events.

  • Evaluation reports produced to demonstrate the profit generated by events versus plan

  • Smooth running of all commercial events

  • Establishment of a process to gather customer feedback

  • Evidence of the production and implementation of recommendations

  • Risk assessments carried out for events and effective management of risk

  • Invoices issued within 48 hours of events

  • Unpaid invoices followed up within 24 hours of deadline given

  • Establishment of a data base of suppliers to support planned and future events

  • Smooth running of Pavilion in the absence of the Manager and Deputy Manager, providing updates on issues and actions taken

  • Demonstrate a proactive response to customers

  • Contribute to team meetings to share issues and generate improvements.

  • Communicate to all employees and volunteers about issues/actions/changes within areas of responsibility